Shipping policy
Thank you for choosing AF Solutions Atlanta. This Shipping Policy explains how shipping and delivery work for physical merchandise purchased through our website.
1. Digital Products and Creative Services
Digital products and creative services are not physical products and do not require shipping.
For digital products or services that require you to select a date, delivery date, recording date, or project date, the applicable date will be selected during the ordering process.
Any specific delivery or completion information provided during checkout or during the ordering process will apply to that particular order.
2. Merchandise
Physical merchandise available through AF Solutions Atlanta is produced and fulfilled through Printful, our third-party print-on-demand fulfillment provider.
Merchandise is currently available for shipping within the United States only. We do not currently offer international shipping for merchandise.
3. Order Processing and Fulfillment
After you place a merchandise order, your order is sent to Printful for fulfillment.
Printful generally estimates 2–5 business days for production and fulfillment before an order is handed over to the shipping carrier. Processing times may vary depending on the product, order volume, fulfillment location, and other circumstances.
4. Shipping and Delivery Times
After an order has been fulfilled, shipping time depends on the destination, product, fulfillment location, and shipping method selected.
Estimated shipping times and available shipping options will be shown during checkout when applicable.
Delivery estimates are estimates only and are not guaranteed delivery dates.
Shipping may occasionally take longer due to carrier delays, weather, holidays, or other circumstances outside our control.
5. Shipping Costs
Shipping costs are calculated based on the products in your order, shipping destination, and available shipping method.
Any applicable shipping charges will be displayed during checkout before you complete your purchase.
6. Multiple Shipments
If you purchase multiple merchandise items in one order, your items may arrive in separate packages.
This can happen when products are fulfilled at different locations or require separate packaging and shipping.
You may therefore receive multiple tracking numbers or deliveries for a single order.
7. Tracking
When tracking information is available, it will be provided through your order or shipping notification.
Once a package has been handed to the shipping carrier, delivery is handled by the carrier.
8. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping or replacement costs may apply.
Please carefully review your shipping information before completing your order.
9. Lost, Damaged, or Incorrect Merchandise
If your merchandise arrives:
- Damaged
- Defective
- Incorrect
- Different from what you ordered
please contact us as soon as possible with your order number and photos or other relevant information.
Eligible issues will be handled in accordance with our Return and Refund Policy.
For merchandise orders fulfilled through Printful, we may work with Printful to investigate and resolve the issue.
10. Delayed Orders
If your order has not arrived within the expected delivery window, please contact us with your order number and shipping information.
We will review the shipment and, when appropriate, work with our fulfillment provider or shipping carrier to determine the status of the order.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time as our products, fulfillment providers, shipping options, or business practices change.