Refund policy

Thank you for choosing AF Solutions Atlanta. We provide professional voiceover, audio, media, production, and other creative services, as well as merchandise that may be offered through our online store.

Because our services are custom and produced specifically for each customer, different rules apply to services and physical merchandise.

1. Commercial and Creative Services

All commercial, voiceover, production, audio, video, and other custom creative services are non-refundable once an order has been placed or production has begun.

Because these services are created specifically for your project, we do not offer refunds or cancellations based on changes of mind, delays in providing information, or dissatisfaction with the creative direction after production has begun.

Edits and Revisions

If you receive a completed commercial or creative project and believe that an edit or revision is needed, you may contact us to request changes.

Where applicable, we may make reasonable edits or revisions based on the original project requirements and information provided when the order was placed.

Please note that requests for entirely new creative work, substantial changes to the original project, or changes to the original instructions may require an additional charge.

Refunds are not provided in place of requested edits or revisions.

2. Merchandise

AF Solutions Atlanta may offer physical merchandise for sale in the future.

Merchandise may be returned or replaced only if the item you received was defective, damaged, or materially different from the item you ordered.

If you receive:

  • The wrong item
  • The wrong size or product due to an order fulfillment error
  • A defective item
  • An item that arrived damaged

please contact us as soon as possible after delivery with your order number and clear photos or other information showing the issue.

If the issue is confirmed, we may provide a replacement or refund, depending on the circumstances and availability of the item.

No Returns for Other Reasons

Merchandise cannot be returned or refunded for reasons including:

  • Change of mind
  • Ordering the wrong size
  • Ordering the wrong product
  • Personal preference
  • No longer wanting the item
  • Color or appearance preferences that are consistent with the product listing

Unless the item is defective, damaged, incorrect, or materially different from what was ordered, all merchandise sales are final.

3. How to Request Assistance

If you believe there is an issue with your order, please contact us with:

  • Your name
  • Order number
  • Description of the issue
  • Photos or video of the merchandise issue, if applicable
  • Any other relevant information

For merchandise issues, please contact us promptly after delivery so we can review the situation and determine the appropriate resolution.

4. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

5. Final Sale Policy

Unless otherwise stated in writing by AF Solutions Atlanta, custom creative services are non-refundable, and merchandise is only eligible for a return, replacement, or refund when the item received is defective, damaged, incorrect, or materially different from the item ordered.

By placing an order, you acknowledge and agree to this Return and Refund Policy.